FAQ
Free Express Delivery - FREE / Orders over AED 149
Express Delivery - AED 12 / Orders under AED 149
The estimated delivery time will be between 1-3 working days, depending on the delivery address.
For UAE orders we offer 14-day free returns for store credit. For a refund back to the original payment method, a shipping fee of AED 20 will be deducted from the refunded amount. We also offer free return to any Shapes store.
Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. We cannot accept returns showing signs of wear.
We have a 14-day free return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, with proof of purchase.
These are the options for returning your item(s):
HOME COLLECTION
For UAE orders, we offer 14-day free returns for store credit. For a refund back to the original payment method, a shipping fee of AED 20 will be deducted from the refunded amount.
To process your return please email us at info@shapes.ae with your order number, choice of refund and details of the item/s you would like to return and the reason. Once our team confirms your return, we will send a courier to pick up your package at the address of your choice within 24-48 hours. Returns typically take 2–5 business days to reach our warehouse
RETURNS TO A SHAPES STORE
You can return your order at any Shapes store free of charge.
You only have to present the purchase receipt along with the items you wish to return.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately within 48 hours if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-REFUNDABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), underwear, swimwear, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
EXCHANGES
We offer exchanges at any Shapes store free of charge. We do not offer exchanges through home collection. However, you can return your products and make a new order.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method or via store credit within 5-7 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@shapes.ae or call us at +971 9 2225570
GCC RETURNS
Returns from KSA, Kuwait, Oman, Bahrain, and Qatar will be handled according to the terms and conditions listed below.
- Returns are available within 14 days when you receive your order.
- Please email info@shapes.ae to request a refund, we will provide the address.
- International returns are at your own cost, unless the item is faulty or damaged (Please email us so we can try to help you find the easiest and most cost-effective way of returning).
- Custom duties, taxes and any other return charges to be paid by the customer.
- Please make sure to send your return using tracked delivery and then notify us of the tracking information at info@shapes.ae.
- We are not responsible for items lost or damaged if sent without using a tracked courier service.
- The refund amount for GCC orders (except UAE) will be calculated after deducting any customs duties or taxes incurred during the shipping of the initial order.
You can always contact us for any return questions at info@shapes.ae or call us at +971 9 22255702
These are the options for returning your item(s):
HOME COLLECTION
To process your return please email us at info@shapes.ae with your order number, choice of refund and details of the item/s you would like to return and the reason. Once our team confirms your return, we will send a courier to pick up your package at the address of your choice within 24-48 hours. Returns typically take 2–5 business days to reach our warehouse
RETURNS TO A SHAPES STORE
You can return your order at any Shapes store free of charge.
You only have to present the purchase receipt along with the items you wish to return.
You can always contact us for any return questions at info@shapes.ae or call us at +971 9 2225570
Credit/Debit Card: Your card number is always safe and secure at Shapes thanks to industry-standard, certified encryption technology. Your information is kept private and encrypted, and a secure buying experience is our priority. Credit cards including Visa, Mastercard, and AMEX are accepted right now. Credit card payments for orders will not incur any additional costs.
Please get in touch with our customer care team about your need through one of the following methods, and we will respond right away. The customer experience team is available from 9 AM to 1 PM and 5 PM to 10 PM, from Monday to Friday
Email: info@shapes.ae
Call: +971 9 2225570
Please get in touch with our customer care team about your need through one of the following methods, and we will respond right away. The customer experience team is available from 9 AM to 1 PM and 5 PM to 10 PM, from Monday to Friday
Email: info@shapes.ae
Call: +971 9 2225570
To create a new password, click on “Lost your password?” link on the log-in page, enter your e-mail then press Submit. We will send you an e-mail with instructions to update your password.
