Please note, the shipping options may vary depending on the delivery address, what time you make your purchase, and item availability.

Free Express Delivery - FREE / Orders over AED 100 

Express Delivery (1-2 working days) - AED 20

The estimated delivery time will be between 1-2 working days, depending on the delivery address.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will issue the refund within 48 hours of receiving the goods, the refund may take 5-7 days to reach you, depending on your bank's processing times.

SHAPES Store - FREE 

You can return your order at any Shapes store free of charge.

Home Collection

Return Fees: AED 20 will be deducted from the refunded amount.

You can always contact us for any return questions at info@shapes.ae or call us at +971 9 2225570

Free UAE Returns: We offer returns up to 14 days after you receive your items. Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in. We will issue the refund within 48 hours of receiving the goods, the refund may take 5-7 days to reach you, depending on your banks processing times. 

Unfortunately, we cannot accept returns on items purchased on sale or via store credit.

These are the options for returning your item(s):

Shapes Store 

You can return your order at any Shapes store free of charge.

You only have to present the purchase receipt along with the items you wish to return. You can show it on the screen of your mobile device or print it out.

Please remember that you do not need to make a return request via the website or the app for in-store returns.

Also, if you cannot make it to a physical store yourself, you can allow someone else to go for you.

Home Collection 

To process your return please email info@shapes.ae with your order number and details of the item/s you would like to return. Once our team confirms your return, we will send a courier to pick up your package at the address of your choice within 24-48 hours.

You can always contact us for any return questions at info@shapes.ae or call us at +971 9 2225570

Credit/Debit Card: Your card number is always safe and secure at Shapes thanks to industry-standard, certified encryption technology. Your information is kept private and encrypted, and a secure buying experience is our priority. Credit cards including Visa, Mastercard, and AMEX are accepted right now. Credit card payments for orders will not incur any additional costs.

Please get in touch with our customer care team about your need through one of the following methods, and we will respond right away. The customer experience team is available from 9 AM to 1 PM and 5 PM to 10 PM, from Monday to Friday

Email: info@shapes.ae

Call: +971 9 2225570

Please get in touch with our customer care team about your need through one of the following methods, and we will respond right away. The customer experience team is available from 9 AM to 1 PM and 5 PM to 10 PM, from Monday to Friday

Email: info@shapes.ae

Call: +971 9 2225570

To create a new password, click on “Lost your password?” link on the log-in page, enter your e-mail then press Submit. We will send you an e-mail with instructions to update your password.