FAQ

Please note, the shipping options may vary depending on the delivery address, what time you make your purchase, and item availability.

Free Express Delivery - FREE / Orders over AED 100 

Express Delivery - AED 12 / Orders under AED 100

The estimated delivery time will be between 1-3 working days, depending on the delivery address.

We offer 14-day free return to any Shapes store. For home collection returns a shipping fee of AED 12 will apply 

Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. Items on sale can only be returned to our store and are not eligible for home collection.

استخدم هذا النص للإجابة على الأسئلة بأكبر قدر ممكن من التفاصيل لعملائك.

استخدم هذا النص للإجابة على الأسئلة بأكبر قدر ممكن من التفاصيل لعملائك.

Credit/Debit Card: Your card number is always safe and secure at Shapes thanks to industry-standard, certified encryption technology. Your information is kept private and encrypted, and a secure buying experience is our priority. Credit cards including Visa, Mastercard, and AMEX are accepted right now. Credit card payments for orders will not incur any additional costs.

Please get in touch with our customer care team about your need through one of the following methods, and we will respond right away. The customer experience team is available from 9 AM to 1 PM and 5 PM to 10 PM, from Monday to Friday

Email: info@shapes.ae

Call: +971 9 2225570

Please get in touch with our customer care team about your need through one of the following methods, and we will respond right away. The customer experience team is available from 9 AM to 1 PM and 5 PM to 10 PM, from Monday to Friday

Email: info@shapes.ae

Call: +971 9 2225570

استخدم هذا النص للإجابة على الأسئلة بأكبر قدر ممكن من التفاصيل لعملائك.