FAQ
Please note, the shipping options may vary depending on the delivery address, what time you make your purchase, and item availability.
Free Express Delivery - FREE / Orders over AED 100
Express Delivery (1-2 working days) - AED 20
The estimated delivery time will be between 1-2 working days, depending on the delivery address.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will issue the refund within 48 hours of receiving the goods, the refund may take 5-7 days to reach you, depending on your bank's processing times.
SHAPES Store - FREE
You can return your order at any Shapes store free of charge.
Home Collection
Return Fees: AED 20 will be deducted from the refunded amount.
You can always contact us for any return questions at info@shapes.ae or call us at +971 9 2225570
استخدم هذا النص للإجابة على الأسئلة بأكبر قدر ممكن من التفاصيل لعملائك.
استخدم هذا النص للإجابة على الأسئلة بأكبر قدر ممكن من التفاصيل لعملائك.
Credit/Debit Card: Your card number is always safe and secure at Shapes thanks to industry-standard, certified encryption technology. Your information is kept private and encrypted, and a secure buying experience is our priority. Credit cards including Visa, Mastercard, and AMEX are accepted right now. Credit card payments for orders will not incur any additional costs.
Please get in touch with our customer care team about your need through one of the following methods, and we will respond right away. The customer experience team is available from 9 AM to 1 PM and 5 PM to 10 PM, from Monday to Friday
Email: info@shapes.ae
Call: +971 9 2225570
Please get in touch with our customer care team about your need through one of the following methods, and we will respond right away. The customer experience team is available from 9 AM to 1 PM and 5 PM to 10 PM, from Monday to Friday
Email: info@shapes.ae
Call: +971 9 2225570
استخدم هذا النص للإجابة على الأسئلة بأكبر قدر ممكن من التفاصيل لعملائك.
